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Availability, shipping and logistics

Anything related to shipping, shipment tracking, availability and more.

  • When will my ShapeScale be shipped and delivered?

    We will start shipping pre-orders at the end of 2019 in the order they were placed. We do not currently have specific dates, but we will let you know as soon as we have them!...

  • Which countries have to pay tax?

    We tax European customers for import tax (varies per country). We also tax Californian customers & Canadian customers for sales tax....

  • How much are the shipping costs?

    Shipping costs depend on location and at this stage, the quoted prices are our best estimates as to how much they will cost. Anywhere in the US - $50 Mexico & Canada - $50 European countries - $50 Aus...

  • When will you give me an exact delivery date?

    We are working hard to get ShapeScale to you as fast as we can. We will be coming out with a new customer dashboard as soon as we have the exact delivery dates.  There you will be able to track the pr...

  • If I order a ShapeScale now, why do you ship later?

    ShapeScale is a complicated product. While our team has completed development on the hardware of ShapeScale, we still need to work with an overseas manufacturer to industrialize the design so that we ...

  • Where do you ship?

    Alaska Australia Austria Belgium Bulgaria Canada Croatia Republic of Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hawaii Hong Kong Hungary Iceland Ireland Israel Italy Kuwait La...

  • Tracking: Can I track my order?

    Absolutely, you will receive your tracking details at the time of shipping. We'll also launch a new customer dashboard., where you will be able to track your order, check your batch number, and make c...

  • How will you ship my ShapeScale?

    We will first bulk ship large quantities to the warehouses of our Third Party Logistics partner located in Europe (Netherlands), North-America (California and Ontario) and Hong Kong. From there we wil...